Kela launches instant interpreting service for foreign language speakers | New


The mobile app-based service will be available at most Kela service points.

File photo. Image: Henrietta Hassinen / Yle

The Finnish social security institution Kela has announced the launch of an “instant interpretation” service, intended to help speakers of languages ​​other than Finnish or Swedish to better manage their Kela-related affairs.

“Instant interpreting is a remote interpreting service where you get immediate contact with the interpreter in a customer service situation without any prior booking,” a press release explained, adding that customer service agents will use instant interpretation via an app on a smartphone or tablet.

The agency’s statement noted that the innovation is intended for use in situations where the customer service representative does not share a common language with the customer, allowing them to “flexibly handle their Kela-related issues. and fast thanks to a professional interpreter”.

The agency has also encouraged clients who speak foreign languages ​​to try handling Kela’s tasks in Finnish or Swedish, whenever their language skills permit. However, instant interpretation will be available if a client’s language skills are not yet sufficient to deal with complex issues in Finnish or Swedish.

“It is also possible to deal with Kela-related matters in English without interpretation,” the statement said.


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