The mobile app-based service will be available at most Kela service points.
The Finnish social security institution Kela has announced the launch of an “instant interpretation” service, intended to help speakers of languages other than Finnish or Swedish to better manage their Kela-related affairs.
“Instant interpreting is a remote interpreting service where you get immediate contact with the interpreter in a customer service situation without any prior booking,” a press release explained, adding that customer service agents will use instant interpretation via an app on a smartphone or tablet.
The agency’s statement noted that the innovation is intended for use in situations where the customer service representative does not share a common language with the customer, allowing them to “flexibly handle their Kela-related issues. and fast thanks to a professional interpreter”.
The agency has also encouraged clients who speak foreign languages to try handling Kela’s tasks in Finnish or Swedish, whenever their language skills permit. However, instant interpretation will be available if a client’s language skills are not yet sufficient to deal with complex issues in Finnish or Swedish.
“It is also possible to deal with Kela-related matters in English without interpretation,” the statement said.